Privacy Policy

1. Introduction

NeoWash ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and your rights regarding it.

2. Information We Collect

• Contact details: Name, phone number, email address, and delivery address when you place an order or submit an inquiry.
• Order information: Products ordered, quantities, and payment records.
• Usage data: Pages visited, browser type, and approximate location derived from your IP address, collected automatically via server logs.

3. How We Use Your Information

• Processing and fulfilling your orders.
• Sending order confirmations and delivery updates via WhatsApp or email.
• Responding to your inquiries and customer support requests.
• Improving our website and product offerings.
• Complying with legal and tax obligations (e.g., GST invoicing).

4. WhatsApp Communication

When you place an order, your phone number may be used to send order details via WhatsApp. By providing your phone number, you consent to receiving order-related messages. We do not send unsolicited marketing messages.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information with:

• Delivery partners, solely to fulfil your order.
• Payment processors, to complete transactions securely.
• Government authorities, if required by law.

6. Data Retention

We retain order and customer data for a minimum of seven years to comply with Indian tax laws. Inquiry data is retained for up to one year unless you request deletion.

7. Cookies

Our website uses only essential session cookies required for cart functionality and authentication. We do not use tracking or advertising cookies.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention obligations.

To exercise these rights, email us at neowash21@gmail.com.

9. Security

We use industry-standard measures including encrypted connections (HTTPS) and access controls to protect your data. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

10. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top will reflect any changes. Continued use of our website after changes constitutes acceptance.

11. Contact Us

For privacy-related questions, contact us at neowash21@gmail.com or call +91 70142 49998.