Terms of Service

Last updated: June 20, 2026

1. Acceptance of Terms

By accessing or using the NeoWash website and placing orders for our products, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Products and Pricing

All products listed on our website are subject to availability. Prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. NeoWash reserves the right to modify prices at any time without prior notice.

3. Orders and Payment

Orders are confirmed only upon receipt of full payment or a valid purchase order for approved bulk buyers. We accept payments via the methods displayed at checkout. NeoWash is not responsible for payment failures caused by your bank or payment provider.

4. Shipping and Delivery

We deliver across serviceable areas. Estimated delivery timelines are provided at checkout and are not guaranteed. NeoWash is not liable for delays caused by courier partners, natural events, or circumstances beyond our control.

5. Returns and Refunds

We accept returns for products that are damaged on delivery or defective. Claims must be raised within 48 hours of receipt with photographic evidence sent to neowash21@gmail.com. Approved refunds are processed within 7–10 business days.

6. Product Use

NeoWash products are cleaning and hygiene chemicals. Always read the label and safety instructions before use. Keep out of reach of children. NeoWash is not liable for harm resulting from misuse, improper storage, or failure to follow product directions.

7. Intellectual Property

All content on this website — including text, images, product names, and branding — is the property of NeoWash and may not be reproduced or distributed without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, NeoWash's total liability for any claim arising from the use of our products or services shall not exceed the amount paid for the specific order in question.

9. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan.

10. Contact Us

For questions about these terms, contact us at neowash21@gmail.com or call +91 70142 49998.